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Privacy Policy

Last updated: 28 July 2025

1. Introduction

Golden Mist ("we", "us", or "our") operates the website golden-mist.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Golden Mist is the data controller for the personal data processed through our services. Our registered address is:

Golden Mist
45 Moorgate
London EC2R 6BH
United Kingdom

3. Information We Collect

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, postal code, city
  • Date of birth
  • Passport and visa information
  • Documents for apostille services

3.2 Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

4. How We Use Your Information

Golden Mist uses the collected data for various purposes:

  • To provide and maintain our Service
  • To process visa applications and apostille requests
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: Processing is necessary for the performance of a contract with you
  • Legal Obligation: Processing is necessary for compliance with legal obligations
  • Legitimate Interests: Processing is necessary for our legitimate business interests
  • Consent: You have given consent for specific processing activities

6. Data Sharing and Disclosure

We may share your information in the following situations:

  • Government Authorities: When required for visa applications or legal compliance
  • Service Providers: Third-party companies that assist us in providing our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfer: In connection with any merger or acquisition

7. Data Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Legal and regulatory requirements
  • Resolving disputes
  • Enforcing agreements
  • Providing ongoing services

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: The right to access your personal data
  • Rectification: The right to correct inaccurate data
  • Erasure: The right to request deletion of your data
  • Portability: The right to transfer your data
  • Restriction: The right to restrict processing
  • Objection: The right to object to processing
  • Withdraw Consent: The right to withdraw consent at any time

10. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do this, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

12. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +44 20 7946 0958
  • By post: 45 Moorgate, London EC2R 6BH, United Kingdom
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Professional UK visa and apostille services with over 10 years of experience.

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