Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the website operated by Golden Mist located at golden-mist.com (the "Service") operated by Golden Mist ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Company Information

Golden Mist is a company registered in England and Wales, providing professional visa and apostille services throughout the United Kingdom.

Registered Address:
Golden Mist
45 Moorgate
London EC2R 6BH
United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]

3. Description of Services

Golden Mist provides the following services:

• UK visa application assistance and support
• Document preparation and verification
• Apostille and document authentication services
• Legal translation services
• Immigration consultation
• Document courier services

4. Service Terms and Conditions

4.1 Service Agreement

By engaging our services, you enter into a service agreement with Golden Mist. Each service may have specific terms outlined in separate service agreements.

4.2 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Submitting all required documents in the specified format
• Payment of fees as agreed
• Compliance with all applicable laws and regulations
• Timely response to requests for additional information

4.3 Our Responsibilities

Golden Mist will:

• Provide professional services with due care and skill
• Handle client information confidentially
• Keep clients informed of progress
• Comply with all applicable regulations
• Return documents as agreed

5. Fees and Payment

5.1 Service Fees

All fees are clearly outlined before service commencement. Fees may include:

• Professional service fees
• Government fees and charges
• Third-party costs
• Courier and postage fees

5.2 Payment Terms

Payment is typically required before service commencement unless otherwise agreed in writing. We accept payment by bank transfer, credit/debit card, and cheque.

5.3 Refunds

Refunds are considered on a case-by-case basis. Government fees and third-party costs are generally non-refundable. Our refund policy will be explained at the time of service engagement.

6. Limitation of Liability

While we provide professional services with due care and skill, we cannot guarantee the outcome of visa applications or other government processes. Our liability is limited to the fees paid for our services, except in cases of negligence or breach of statutory duties.

7. Confidentiality

We maintain strict confidentiality regarding all client information and documents. Information may only be disclosed:

• With client consent
• As required by law
• To relevant government authorities as part of the application process
• To trusted third-party service providers under confidentiality agreements

8. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. Please refer to our Privacy Policy for detailed information.

9. Document Handling

9.1 Document Security

We take appropriate measures to secure all client documents. However, clients are advised to retain copies of all important documents.

9.2 Document Return

Original documents will be returned as agreed. We are not responsible for documents lost due to postal service failures when using standard delivery methods.

10. Termination

Either party may terminate the service agreement with reasonable notice. In case of termination:

• Fees for work completed remain payable
• Documents will be returned promptly
• Confidentiality obligations continue

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to government strikes, policy changes, natural disasters, or technical failures.

12. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Golden Mist and is protected by copyright and other intellectual property laws.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Website Use

14.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that violates laws or regulations
• Transmit any harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website

14.2 Content Accuracy

While we strive to keep information current and accurate, we make no warranties about the completeness, reliability, or accuracy of the information on this website.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +44 20 7946 0958
• Address: 45 Moorgate, London EC2R 6BH, United Kingdom

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.